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National News Homes Customer Satisfaction Survey 2020

The National New Homes Customer Satisfaction survey was launched in response to recommendations in the Barker Review of Housing in 2004, and is a census of the new home purchasers of UK house-builders

We are delighted to have been awarded its eighth HBF 5 Star Home Builder Customer Satisfaction award in as many years. Over the past 12 months, 97% of our customers, as independently polled by the NHBC, would recommend that their friends buy one of our homes.

Croudace Homes is one of only 36 house builders nationally to achieve this top accolade for quality and customer service. To attain this award for eight consecutive years is an outstanding achievement. Stewart Baseley, executive chairman of the House Builder’s Federation said;

“The increase in customer satisfaction levels reflects the huge amount of work going on to ensure builders are delivering a product customers want in a way they expect it to be provided. We have now seen three successive years of improved scores, underlining the industry’s determination to get it right for its customers. Whilst builders are now delivering levels of satisfaction that compare with any other product or sector there is still more to do. The industry is totally committed to helping put in place a New Homes Ombudsman service that will provide further reassurance and confidence for the buyers of new homes.”

We are proud to hold this prestigious award again, particularly when the house building industry is under intense public scrutiny for its quality and service standards. The key to achieving the high level of customer satisfaction required is an attitude of mind instilled throughout the Company encompassing every aspect of the business. Chief Executive Russell Denness said;

“Achieving this standard requires an enduring dedication and attention to detail from every member of our staff and all of our business partners.

“I would like to thank each one of them for their contribution to our ongoing success, and of course a big thank you to our customers who have recognised our efforts and shown their confidence in buying their homes from us.”

The Croudace Homes commitment to quality, and the care and attention to detail that commitment demands are appreciated by our customers; the status of holding a 5 Star Home Builder Customer Satisfaction Award is a useful guide to indicate the high standard they can expect from a Croudace home.