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National New Homes Customer Satisfaction Survey 2021

The National New Homes Customer Satisfaction survey was launched in response to recommendations in the Barker Review of Housing in 2004, and is a census of those who purchase new build homes from UK house builders.

We are delighted to have been awarded our ninth Home Builders Federation (HBF) 5 Star Home Builder Customer Satisfaction award in as many years. Over the past 12 months, over 90% of Croudace customers, as independently polled by the NHBC, would recommend that their friends buy one of our homes.

Croudace Homes is one of only 42 house builders nationally to achieve this top accolade for quality and customer service. To attain this award for nine consecutive years is an outstanding achievement.

HBF’s executive chairman Stewart Baseley said: “The survey demonstrates that the industry is delivering an excellent level of service in the opinion of over 90% of its customers. The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer. That this level of satisfaction has been delivered during a pandemic that saw sites closed and builders unable to access homes for a period makes it even more of an achievement. The industry remains committed to maintaining the significant progress of recent years and fully supports moves to put an independent New Homes Ombudsman in place to strengthen customer protections and continue to drive up standards.”

Croudace Homes Group Chief Executive Russell Denness said; "We are delighted to receive our ninth 5 star award for customer satisfaction in as many years.

To consistently achieve this standard requires an enduring dedication and attention to detail from every member of our staff and all of our business partners. When set in the context of the exceptionally demanding circumstances of the past twelve months this is a notable achievement of which all who have contributed should be proud.

I would like to congratulate and thank all of our team and, of course, our customers who have recognised our efforts and demonstrated their confidence in us by buying our homes."

The Croudace Homes commitment to quality, and the care and attention to detail that commitment demands are appreciated by our customers; the status of holding a 5 Star Home Builder Customer Satisfaction Award is a useful guide to indicate the high standard they can expect from a Croudace home.