Croudace News

National New Homes Customer Satisfaction Survey 2017

The National New Homes Customer Satisfaction survey was launched in response to recommendations in the Barker Review of Housing in 2004, and is a census of the new home purchasers of UK house-builders.

This year’s results have just been announced, and once again Croudace Homes achieved the maximum 5 Star Award for quality and customer service. This is our fifth such award in the five years we have been eligible on volume thresholds – and we are one of only 15 house-builders nationally to receive the top accolade.

The award means that throughout the past 12 months over 90% of our customers would recommend their friends to buy a home from us. The magnitude of this achievement is best summed up by the words of the HBF Chief Executive, Stewart Baseley: “To achieve such high levels of satisfaction at a time when there is such a pressure on the industry to increase volumes, and in today’s very demanding market place, is a credit to you and everyone within your organisation, and I send my sincere congratulations.”

Our current rating makes Croudace one of only six house-builders in England and Wales who have held the prestigious 5 Star rating every year.

Croudace’s commitment to quality and the care and attention to detail it demands are appreciated by our customers; the status of holding a 5 Star Home Builder Customer Satisfaction Award is a useful guide to indicate the high standard they can expect from a Croudace home.

Help to Buy Scheme
National House Building Council Member
Home Builders Federation 5 Star Award Winner
Evening Standard 2016 Award Winner
Consumer Code for Homebuilders
British Safety Council Award Winner