NATIONAL NEW HOMES CUSTOMER SATISFACTION SURVEY 2015
The National New Homes Customer Satisfaction survey was launched in response to recommendations in the Barker Review of housing in 2004, and is a census of the new home purchasers of UK home builders.
This year’s results, announced in March, covered the 12 months from October 2013 to September 2014, and once again Croudace achieved the maximum 5 Star Award for quality and customer service. This is our third award in the three years we have been eligible on volume thresholds, and this year we are one of only 16 house builders nationally to receive the top accolade.
The status of displaying ‘5 Star Builder Customer Satisfaction’ is a useful guide for potential customers to indicate the high standard they can expect from a Croudace home. The 5 star rating indicates that over 90% of our customers would recommend us to their friends.
Russell Denness, Group Chief Executive, says “Excellence in design and build quality and customer service is at the heart of our operation. In order to satisfy this objective, our policy and procedures demand a high level of attention to detail, and the right attitude of mind instilled throughout the organisation. This survey is vitally important to help drive up customer service standards”.
Croudace’s commitment to quality and the care and attention to detail it demands are appreciated by our customers.